Ordering and Shipping Policy

Ordering

Quality, fit and coverage is our top priority, that’s why each set is made to order according to your Car model using a precise manufacturer measurement to ensure a perfect fit of 95% – 100%. 

We treat each order as our first, so will make all efforts to get your luxury car mats delivered as soon as possible.

  1. It is the customers responsibility to make sure the following details are correct:
    • Car details 
    • Color and design 
    • Delivery address

          F1 Mats will not be held responsible for wrong custom made product and delivery address mistakes.

  1. Order cannot be cancelled after 6 hours of purchase. 
  2. F1 Mats require approximately 2-3 working days to process each order and mats with custom logos can take 7 working days.
  3. For orders with 1990’s-2005 Car year model, our team requires longer processing time which will take up to 3-4 weeks including shipping.
    Moreover, usually our car mat fitting coverage is between 95% – 97% but in some cases of old car models, we cannot guarantee a fitting of more than 90%.
  4. Product Availability. We will make every effort to indicate availability of our products. However, in the event that the product is unavailable/out of stock we will notify the purchaser and they will have the option of waiting for the product to be available or cancelling all or part of the product. 
  5. We may reject orders that do not comply with this order policy. We will notify you in the event your order is rejected. 

Shipping 

Covid-19 update:

The impact of Covid-19 has disrupted supply chains globally, and air cargo capacity is extremely constrained, some parcels could be delayed and rare instances of delays of 7-14 working days on top of our normal shipping times below. We are doing our best to continue providing the best and possible fast and timely delivery, unfortunately countries are imposing different measures, quarantine checks and tougher customs regulations. 

Please note that the information is subject to change without prior notice due to the dynamic nature of the COVID-19 situation.

  1. If additional information is required on your order, delivery time might change. 
  2. Please be aware that some countries can stop parcels at the border for security checks and import taxes. These can add to total delivery times. Depending on your country’s laws, some will impose extra taxes in accordance with the import laws. These extra charges are out of our control, not imposed by F1 Mats or the courier we use. 

To offer the best quality/price ratio, even though we are a United States company, all our products are made and shipped from our factory based in Dubai. We supervise the production, packing, and shipping process to ensure you receive the best value for money. 

Shipping Times


USA and Canada
Production time Shipping Times Total Delivery Time
Free Shipping 2-3 Working days 2-3 Weeks 2-3 Weeks
Standard shipping 2-3 Working days 2-3 Weeks 2-3 Weeks
Express Shipping 2-3 Working days 1-2 Weeks 1-2 Weeks
UK, Ireland, Germany, Netherlands, Italy, Spain, France, Switzerland
Production time Shipping Times Total Delivery Time
Free Shipping 2-3 days 2-3 Weeks 2-3 Weeks
Standard shipping 2-3 days 2-3 Weeks 2-3 Weeks
Express Shipping 2-3 days 1-2 Weeks 1-2 Weeks
Belgium, Austria, Netherlands, Sweden, Finland, Holland, Portugal
Production time Shipping Times Total Delivery Time
Free Shipping 2-3 days 2-3 Weeks 2-3 Weeks
Standard shipping 2-3 days 2-3Weeks 2-3 Weeks
Express Shipping 2-3 days 1-2 Weeks 1-2 Weeks
Poland, Czech Republic, Slovenia, Croatia, Cypru, Malta, Greece, Bulgaria, Romania, Slovakia
Production time Shipping Times Total Delivery Time
Free Shipping 2-3 days 2-3 Weeks 2-3 Weeks
Standard shipping 2-3 days 2-3 Weeks 2-3 Weeks
Express Shipping 2-3 days 1-2 Weeks 1-2 Weeks
Other EU countries
Production time Shipping Times Total Delivery Time
Free Shipping 2-3 days 2-3 Weeks 2-3 Weeks
Standard shipping 2-3 days 2-3 Weeks 2-3 Weeks
Express Shipping 2-3 days 1-2 Weeks 1-2 Weeks
Asia, Africa and Others
Production time Shipping Times Total Delivery Time
Free Shipping 2-3 days 2-3 Weeks 2-3 Weeks
Standard shipping 2-3 days 2-3 Weeks 2-3 Weeks
Express Shipping 2-3 days 1-2 Weeks 1-2 Weeks

Shipping FAQ

Import Duties and Taxes 
Any import duties, taxes and brokerage fee due at the time of delivery are the sole responsibility of the receiving customer.

Shipping Options and Delivery Cost
We offer the following shipping options:

  • Standard
  • Express

You will be asked to select a shipping method at the checkout.

  • Standard = 20 usd
  • Express = 45 usd

Shipping location
To determine your shipping location, we use the address you provided to us. 
You’ll be notified if we’re unable to ship you order to the address you’ve provided to us.

Transit Time 
Our transit time is based on the courier posted delivery date and we cannot guarantee receipt of your order in the stated number of days if there are courier issues, inclement weather or other factors out of control.

If we are experiencing a high volume of orders, shipments may be delayed later than expected. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or  telephone. 

No updates on Shipped order
Your parcel is in transit to its destination country, this process could mean the parcel is handed over to different couriers, countries and airports that do not provide tracking information. The tracking number will update once the parcel arrives in the destination country and is checked and cleared by customs and with some restrictions or quarantine measures in place, there could be delays in updating the tracking information.

Failed to Attempt Deliveries
F1 Mats will notify you in the event of Failed attempt deliveries via email or SMS
You shall be solely responsible in the event the carrier fails to deliver the shipment for such reasons as you giving us a wrong address or the lack of a recipient at the collection point. 
In the event your order is not delivered because of the reasons stated above, you shall wait for the order to come back to us and you shall pay $50 for the re-shipping.  

Signature
Signature is required on all the parcels as proof of delivery, but due to Covid-19 some countries/ couriers will use GPS Tracking systems fitted to their vehicle to confirm safe delivery of your parcel and some will take photos of the parcel being delivered to your door. This is in line with internal courier rules to reduce the contact with customers. 

Parcel is lost

  • We are keeping an eye on all the parcels we shipped and always in contact with the couriers to check updates and make sure parcels are not lost. In the unlikely event where a parcel gets marked as lost in transit, we will remake and reship your order as soon as possible or offer you a full refund.
  • If the parcel is Delivered but not received by the customer please get in touch with the courier or your local post office and you shall receive a notice from the courier explaining where the parcel is delivered. Please take note; as a customer you should be responsible for attending your deliveries, F1 Mats is not responsible for the loss upon delivery.

Carriers
We shall use a carrier of our choice to facilitate shipping of your order(s) from our factory to your address.

  Production time Shipping Times Total Delivery Time
Free Shipping 5-7 days 10 – 21 days 14 – 28 days
Standard shipping 5-7 days 10 – 21 days 14 – 28 days
Express Shipping 5-7 days 10 – 15 days 15 – 21 days